Frequently Asked Questions
For any other query, please contact us.
Will we actually play inside the museum?
Yes, the adventure takes place inside the museum. It is therefore imperative to be responsible and to respect everything you see around you. The abbot or the abbess will make you sign a document to ensure that you don’t forget that you are playing a game and, most importantly, for you to be conscious that the pieces around you are everybody’s’ heritage.
Is there an age limit for the game?
The adventure is designed for people over 18, but as many of you already know, children are often much better than us.
However, it is true that it’s a game designed for adults, so there will be “riddles” that may be too complicated for the youngest players.
Participants between the ages of 11 and 17 years must be accompanied by an adult.
Does it require physical strength or agility?
It is a game that requires observation, teamwork, creativity, communication, and resolution. These are the only requirements to participate.
How much does it cost?
The price will depend on your team size. You can see the different rates in the Book now section.
Can I cancel my booking?
If you cancel the booking the same day you have the session, no refund will be made.
If you cancel before the day of the session, you can select another time and date to play.
My team is larger than six players. Can we still play?
The game is designed for a maximum of six players per session. In this case, it’s not a matter of space, as you will be able to freely explore a XVI century convent. Nevertheless, we think that the game is more enjoyable with groups of maximum six participants.
Is it worth playing if we are only two people?
Of course. There are couples who work well together.
What if I want to go to the toilet?
Don’t worry. There are toilets inside the museum.
What is the payment method?
Credit card payment.
I need an invoice
If you need an invoice, you must fill in some fields (business name, VAT number…) in the booking form, so we can issue the invoice.
Punctuality
If the group arrives 15 minutes after its booked session, we are very sorry, but it will not be able to access the room and no refund will be made.
Room preparation takes a while and lack of punctuality may affect the rest of the sessions.
I don't speak Spanish. Can I still play the game?
You don’t need to know any particular language to solve the mission. As for the rules and explanation of the game, don’t worry! We will understand each other.
During the booking phase, you can choose the language for the session (Basque, Spanish, and English)
